Note
From document flow to decision support
The CaseOps records connect document flow to review support without claiming that AI owns the decision.
Context
Document-heavy operations do not need a system that only summarizes files. They need a path from intake to structured evidence, validation, grounded review, escalation, and a human-owned decision.
Observation
The lakehouse record prepares source material. The Bedrock record tests grounded review and escalation. The useful product idea sits between them: decision support with visible evidence and clear limits.
What this changes
The workflow should be designed around review moments: which evidence is shown, which rules trigger escalation, which claims need validation, and where a person approves or rejects the output.
Open question
What decision should the system support, and what evidence must remain visible for a reviewer to trust the handoff?